About the job Customer Service Representative with German (remote/Hybrid)
Working mode: Athens Hybrid or Remote in Greece
Compensation:
- Hybrid: 1300 EUR gross/month
- Remote: 1200 EUR gross/month
- Performance-Based Bonus: Up to 15% annually
- Loyalty Bonus: 500 EUR gross after your first anniversary
Benefits Package:
- Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year
- Health Coverage: Comprehensive private health insurance
- Lifestyle Perks:
- Free on-site gym access and wellness programs
- Rooftop cinema offering stunning views of the Acropolis
Position Overview
We are seeking a passionate Customer Service Representative with a love for sports to join our team! You will play a key role in interacting with customers through calls, chats, emails, and messages, ensuring their needs are met with top-notch service.
Key Responsibilities:
- Handle incoming customer communications promptly and professionally.
- Understand and address customer requirements to deliver tailored solutions.
- Accurately provide complete and reliable information using the provided tools.
- Meet individual and team targets, including case handling KPIs.
- Keep precise records of all interactions and ensure smooth processing of accounts/documents.
- Follow company communication standards and policies to ensure excellent service.
Ideal Candidate:
- Enthusiastic about sports (bonus if cycling is your passion!).
- Strong verbal and written skills in both support language and English.
- Excellent listening abilities and a flexible, customer-centric mindset.
- Proven experience resolving customer issues effectively.
- Adaptability to work with various client personalities.
Work Hours:
- Monday to Friday: 09:00 20:00
Why Work With Us?
We prioritize blending passion and career growth in a supportive environment. With perks such as a rooftop cinema overlooking the Acropolis and an on-site gym, we ensure a fulfilling and flexible work experience.
How to Apply:
- Submit Application
- Validate Your Application
- Initial Phone Call
- Complete Online Assessments
- Attend First Interview
- Participate in Client Interview (if required)
- Receive Offer
- Join the Team!
Eligibility Requirements:
Applicants must have one of the following:
- Valid EU ID
- Refugee certificate from Ukraine (issued post-March 2022)
- Residence card
Relocation Support: Not provided. Candidates from outside Greece must relocate at their own cost.
Application Deadline: Submit your application by 10 January 2025, 31 January 2025, or 14 February 2025.
Don't miss this opportunity to combine your passion for sports with a meaningful career. Apply now and be part of our success story!