no calls German-Speaking Customer Support Agent (Hybrid in Malta)

About the Role

Are you passionate about creating a safer online environment? Join us as a German-Speaking Customer Support Agent and contribute to preventing online scams, fraud, and cyber grooming. In this role, you will support users by responding to emails (no phone calls) and reviewing marketplace content for compliance with company guidelines and legal regulations. By doing so, you'll help protect millions of users globally.

What Were Looking For

• Language Proficiency: Strong written German skills, along with basic to conversational English.
• Skills: Excellent computer proficiency, decision-making, attention to detail, and a proactive mindset.
• Experience: No previous experience required. Enthusiasm and dedication to making a positive digital impact are key!

Responsibilities

• Respond to customer inquiries and complaints via email.
• Moderate and review online content, ensuring adherence to legal standards and guidelines.
• Work collaboratively in rotational morning and late shifts, with hybrid work-from-home flexibility in Malta.

What We Offer

Salary: 1,400 EUR net monthly.

• Career Growth: Performance-based promotions and bonuses.
  
• Work Environment: Friendly, supportive teams and managers that value work-life balance. No night shifts!
• Relocation Assistance: Includes flight ticket reimbursement (up to 200 EUR after 6 months) and accommodation support.
• Health Insurance: Comprehensive coverage after 6 months.

About Us

We are a Swedish company, offering content moderation solutions globally. Our team is diverse, speaking over 25 languages, and committed to creating a safer digital space.

How to Apply

Start Date: 27/01/2025

If you are excited to help make the internet a safer place, apply now! Send your resume.