Remote Manager (French speaking) Leiria region

Role Overview: Remote Manager Experience in our industry is not required; here are the skills and motivations to thrive in this position:

• Enjoy customer relations, driven by the desire to help others.
• Appreciate working as part of a team.
• Strong written communication skills.
• Comfort with numerical data and computerized processing.

Key Responsibilities:

• Manage customer reception and telephone service.
• Process and follow up on cases following established processes and documentation.
• Ensure reimbursement of benefits under health insurance and/or insurance contracts.
• Ensure quality and compliance in processing.
• Collect contributions and manage budget tracking for corporate clients.

Working Conditions:

Contract, Compensation, and Benefits:

• Permanent contract (CDI) under Portuguese law.
• Gross monthly salary of 923.40 EUR over 14 months, evolving (973.40 EUR at 6 months, 1023.40 EUR at one year).
• Endered meal card: 8 EUR per working day 
• Multicare Health Insurance (includes dental, optical, and hospitalization) with a 5 EUR/month contribution.
• Performance bonus linked to achieving objectives from the first annual review (between March and June and in two amounts:
  - In line with objectives 40 EUR/month for 1 year
  - Beyond expectations 80 EUR/month for 1 year)
• Additional bonuses include seniority and teleworking (0.75 EUR/day telework).
• Annual individual salary increases.
• Birthday holiday.

Remote Work:

All candidates must either already reside in Leiria or at a maximum distance of 50km from Leiria.

• Hybrid teleworking according to our internal teleworking policy.
• Provision of complete IT equipment (laptop, two screens, mouse, keyboard).
• Coworking spaces in Leiria for monthly team days, and ongoing training (BizWork and Startup Leiria).
• Remote collaborative tools: Microsoft Teams, softphone.

Work Hours and Organization:

• Monday to Friday, 40 hours per week.
• Flexible hours allow the accumulation of time to take half a day off monthly.
• Work organization based on local calendar and Portuguese holidays (Carnival, Lisbon municipal holidays...).

Overtime:

• Overtime, when needed, is compensated with up to 2-hour sessions, morning, noon, or afternoon (starting from 7:30 am to 7 pm).

Peak Activity Period (December 15 to January 15):

• Maximum of 3 days of leave during this period due to high activity.

Integration Day:

• HR integration day includes contract signing, office tour, workstation and daily life presentation, and remote work kit collection.

Initial and Ongoing Training:

• A comprehensive training center ensures strong Health and Insurance Management foundations and continuous skill development.

Career Growth:

• Opportunities for internal mobility within various departments (technical, managerial, cross-functional).

Internal Life:

• Year-round events: Christmas celebrations, Review & Perspectives sessions.
• Virtual coffees and friendly lunches are used to share and discuss company and daily life topics.
• Awareness campaigns on nutrition, sports practice, etc.

How to Apply: send your CV today

The recruitment process for all candidates:

• Video interview with "Visio Talent" (15 mins).
• Online personality questionnaire "Assess First" (1 hour).
• In-person interview with Manager and HR (30 mins).
• Practical exercise to assess skills (20 mins).
• Response within 24 to 48 hours.

Starting Dates: 04/11/2024, 11/11/2024