Fintech Client Supervisor (German market)

Company Overview: We are the leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment services for small businesses. Founded 5 years ago, we've expanded to 31 countries, empowering entrepreneurs with our innovative smartphone-based payment solutions. Our transparent pricing and commitment to customer satisfaction have set us apart in the industry.

Location: Porto Office Park, Av. de Sidónio Pais 93, 4100-467 Porto

Languages Required: German (Native), English (B2)

Key Responsibilities:

• Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media channels.
• Address inquiries and troubleshoot issues related to our products and services.
• Collaborate closely with other departments, such as Sales and Marketing, to optimize customer satisfaction and operational efficiency.

Candidate Profile:

• Previous experience in a Contact Centre or Customer Service role preferred.
• Comfortable using technology (smartphones, tablets, computers).
• Fluent in German with excellent verbal and written communication skills in English.
• Patient, empathetic, and customer-focused.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Organized and able to maintain composure in high-pressure situations.

Training Conditions:

• Duration: 30 calendar days
• Schedule: Monday to Friday, between 08:00 and 17:00
• Training Salary: Approximately 660 EUR net (conditional on attendance and performance)

After Signing the Work Contract:

• Salary Conditions for the German Market:
  • Base Salary (Gross): 1271 EUR/month x 14
  • Language Adder (Gross): 100EUR/month x 12
  • Skill Adder (Gross): 100EUR/month x 12
  • Attendance Bonus (Gross): 100 EUR/month x 12
  • Totaling in: 21 394 EUR/year
  • Performance Bonus (Gross): Up to 120EUR/month x 12
  • Meal Allowance: 6 EUR per working day (paid in meal card)
  • Health Insurance coverage provided

Work Schedule:

• Monday to Sunday, between 08:00 and 19:00 (with potential for late shifts extended until 21:00 as per client agreement)

Relocation:

• Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280 EUR with all utility bills included (discounted directly from the payslip)
• Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 EUR in Economy class

Documents Accepted

• EU Id
• Residence card
• Manifestação de Interesse
• Visas (under consultation)

Additional Notes:

• Candidates should expect a dynamic work environment with opportunities for growth and development within a global company known for its innovative solutions and customer-centric approach.
  

Apply today! Joining deadline: 10/Jan/25