Operations Customer Expert (Dutch) Relocate to Lisbon

Are you a Dutch-speaking customer service enthusiast looking for an exciting career abroad? Join us as an Operations Customer Expert (Dutch) in Lisbon, Portugal, and become part of a global leader in injection and infusion systems for self-medication. Celebrating 40 years of innovation in 2024, this company is at the forefront of diabetes care, partnering with top pharmaceutical and biotech firms worldwide.

Why This Opportunity Stands Out

• Relocation made easy: Enjoy full support with flights, accommodation, and settling in.
• Inclusive community: Join a diverse team of international professionals in a sunny, dynamic city.
• Career growth: Gain valuable experience with a world-class organization driving healthcare innovation.
• Work-life balance: Rotational shifts and weekends off give you time to explore Lisbon's vibrant culture.

Your Responsibilities

As an Operations Customer Expert, you will:

• Provide exceptional support via phone, email, and chat to customers using insulin pumps and accessories.
• Assist with connecting devices to smartphone apps and troubleshooting connectivity issues.
• Handle inquiries with empathy and a customer-first approach, especially during sensitive situations.
• Support customers in managing and using insulin pumps effectively.
• Maintain detailed records in the SAP CRM system and ensure follow-up where needed.
• Work closely with local 2nd Level Support and internal teams to resolve escalated issues.
• Manage complaints, returns, and customer satisfaction initiatives according to company policies.
• Proactively contact customers to gather feedback and improve their experience.

What Were Looking For

Youll thrive in this role if you have:

• Native-level Dutch proficiency (spoken and written).
• Previous experience in a call center or customer service environment (preferred but not mandatory).
• Stress-resistance skills to handle medical emergencies calmly and professionally.
• Proficiency with CRM systems (e.g., SAP) and office tools like MS Word, Excel, and Outlook.
• Strong communication skills, with a friendly, empathetic, and solution-oriented style.
• A proactive, team-oriented mindset, ready to adapt to challenges.

Compensation & Benefits for International Candidates

Salary Package:

• 1,150 EUR/month, inclusive of:
  • Base salary.
  • Room allowance for shared accommodation.
  • Christmas and Holiday bonuses.
  • Food allowance.

Training Program:

• 92.80 EUR/week for 20 working days (total: 854.40 EUR).
• Comprehensive training delivered in English.

Additional Benefits:

• Private health insurance to ensure your well-being.
• Meal card for convenient dining options.

Relocation Support

We ensure your move is smooth and hassle-free with:

• Airport pick-up and help with administrative registration in Portugal.
• Reimbursement of your initial flight expenses.
• Annual two-way flight ticket to your home country (EU residents).
• Free Portuguese lessons, cooking classes, sports activities, and more.
• Fully furnished shared accommodation, including all utilities (water, gas, electricity, internet).

Work Schedule & Location

• Hours: 40 hours/week, Monday to Friday, rotational shifts from 08:30 to 23:00.
• Location: Lisbon, Portugal.

Hiring Process

• Step 1: Application review.
• Step 2: Online language tests.
• Step 3: Client interview.

Contract Details:

• 1-month trial period applies.
• Temporary contract with potential for renewal or permanency.

Why Lisbon?

Relocating to Lisbon means experiencing a vibrant, sun-soaked lifestyle in one of Europe's most exciting cities. From stunning beaches to historic landmarks, Lisbon offers something for everyone.

Apply Now!

Deadline: April 2, 2025

Take this chance to kickstart an international career and make a meaningful impact in healthcare. Apply today and join us in shaping the future of diabetes care!