Technical Support Specialist (Italian C2)

Client Industry: Consumer Electronics
Location: Remote within Greece
Application Deadline: 07 January 2025

Your Role

Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? Join a globally recognized consumer electronics company as a Technical Support Specialist, providing top-tier support to Italian-speaking customers.

You'll be at the forefront of resolving technical issues, answering inquiries, and ensuring customer satisfaction all from the comfort of your home.

What We Offer

• Competitive Compensation: Gross salary of 1,045.72 EUR per month plus performance bonuses based on monthly KPIs.
• Flexible Schedule: Work Monday to Friday, 10:00-18:00.
• Fully Paid Online Training: 18 working days led by certified instructors.
• Professional Growth: Access to development opportunities to enhance your skills and career prospects.
• Comprehensive Benefits Package:
  • Health care benefits and exclusive discounts.
  • Participation in special events, community initiatives, and social responsibility programs.
  • Free online Greek language courses.
  • Access to state-of-the-art premises for occasional in-office needs, complete with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that celebrates diversity and inclusivity.

Key Responsibilities

• Handle technical inquiries and provide solutions to Italian-speaking customers.
• Troubleshoot and resolve product-related issues efficiently.
• Collaborate with internal teams to escalate and follow up on complex cases.
• Deliver a seamless customer experience in alignment with company standards.

Requirements

• Language Skills: Italian (C2) and English (B2).
• Work Authorization:
  • EU citizenship, or
  • Full-purpose/specific-purpose work permit card, or
  • Certificate of Protection (for refugees).
• Strong communication skills and a passion for helping others.

Why Join Us?

• Be part of a diverse, inclusive, and innovative team.
• Work for an organization renowned for its commitment to employee well-being and professional growth.
• Enjoy the flexibility of remote work while representing a globally admired brand.

Hiring Process

1. Application Review: Submit your application for review by our team.
2. Language Tests: Complete online assessments to showcase your Italian and English proficiency.
3. Interview: Engage in a client interview to demonstrate your fit for the role.