Job Openings Car Rental Service Agent - Croatian & English Support

About the job Car Rental Service Agent - Croatian & English Support

Location: Athens, Greece

Are you passionate about delivering exceptional customer experiences?
Join a global customer experience (CX) leader and become the friendly, helpful voice for our Croatian and English-speaking customers. This is your chance to thrive in a vibrant environment where customer care meets career growth!

Why Join Us?

  • Competitive Compensation:

    • 1,200 EUR gross/month
    • 16,800 EUR  gross per annum (includes 14th-month pay: 12 monthly + Easter + split Summer & Christmas pay)
    • 8% performance bonus
  • Generous Benefits:

    • Private health & life insurance
    • 25 days of annual leave
    • 50 EUR meal voucher per month
    • Career advancement opportunities in a global tech company
  • Supportive Work Setup:

    • Working equipment shipped to your address if needed for remote tasks
    • Comprehensive 3-week training to ensure your success

What You'll Do

  • Provide top-tier support to Croatian and English-speaking customers via calls, chats, and emails.
  • Assist customers with all aspects of their car rental experience, ensuring smooth and seamless service.
  • Troubleshoot and resolve issues with a positive, customer-first attitude.
  • Leverage your technical skills to navigate systems and deliver solutions.

What We're Looking For

  • Language Proficiency:

    • Native or fluent Croatian speaker (C2 level)
    • Strong English communication skills (B2 level minimum)
  • Qualifications:

    • High school diploma or higher education preferred.
    • Prior experience in a customer-facing role (hospitality or car rental experience is a plus).
    • Excellent problem-solving and troubleshooting skills.
    • Tech-savvy with a knack for learning new systems.
    • Passion for delivering exceptional customer service.

Working Hours & Schedule

  • Monday to Sunday with rotating shifts: 8:00 AM - 5:00 PM
  • 40 hours per week (8 hours/day, 5 days/week)

Location & Start Date

  • Onsite in Athens (this position is for locals only)
  • Start Date: 28th of March

Our Hiring Process

  1. Application Review Your journey begins here.
  2. Online Language Test Complete the test before advancing.
  3. HR Interview Show us your enthusiasm and fit for the role.

Ready to Drive Your Career Forward?
If you're eager to deliver outstanding service while enjoying the perks of a thriving company, we'd love to hear from you!

Apply now and make a difference in customer experiences every day!


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