Customer Support Specialist (Slovenian & English)

Join a Global Leader in Customer Experience and Unlock an Exciting Career Opportunity!

Are you passionate about delivering exceptional customer experiences? Fluent in Slovenian (C1/native) and English (B2)? If yes, this is your chance to work with a leading consumer electronics project in a role that combines professional growth, exciting perks, and the flexibility to work remotely!

Location

• Romania (Work from home within Romania's territory)
• Flexibility to work from Slovenia: After 6 months, you may return and work from Slovenia for up to 5.6 months with Project Manager approval, before returning to Romania.

Key Details

• Position: Customer Support Specialist (Slovenian)
• Starting Dates:
  • 16th December 2024
  • 20th January 2025
• Salary:
  • 9,000 RON Gross (~1,800 EUR Gross/month)
  • Signing Bonus: 2,000 EUR Gross (paid over 12 months: 500/300/300/100/100/100/100/100/100/100/100/100 EUR)
  • Performance Bonuses:
    • Up to 200 EUR Gross after 3 months
    • Up to 300 EUR Gross after 12 months
    • Up to 400 EUR Gross after 24 months

Relocation & Benefits

• Relocation Support:
  • Fully covered transportation from your current location (plane, bus, or train).
  • Accommodation options:
    • 3 months in company accommodations (if relocating to Cluj-Napoca) OR
    • Rent allowance of 500 EUR/month for 6 months (any location in Romania).
• Meal Tickets: 30 RON/day (equivalent to ~120 EUR/month for 20 working days).
• Medical Subscription: Starting from your 2nd month of employment.

Your Role

• Deliver outstanding customer support for a leading consumer electronics brand.
• Resolve inquiries efficiently and professionally via multiple channels (email, chat, phone).
• Collaborate with team members and escalate issues when necessary.
• Act as the voice of the customer, ensuring satisfaction and loyalty.

Selection Process

1. Application Submission
2. Validation
3. First Interview
4. Final Interview
5. Job Offer
6. Hired

Requirements

• Languages: Slovenian (C1/native) & English (B2).
• Documentation:
  • EU citizens or EU residence card holders.

Why Join Us?

• Flexibility: Work remotely from Romania with the potential to work from Slovenia temporarily.
• Competitive Compensation: Attractive salary with performance-based growth.
• Comprehensive Support: Relocation, accommodation, meal tickets, medical subscription, and more.
• Career Growth: Join a global leader in customer experience with ample opportunities to develop and advance.

Ready to take your career to the next level? Apply today and become part of a dynamic, inclusive, and thriving team!