About the job Digital Health Advisor (relocation Lisbon included)
Are you driven to provide exceptional customer support while contributing to cutting-edge innovations in diabetes care? Step into the role of Digital Health Advisor (Italian) and join a globally recognized leader in injection and infusion systems for self-medication. Celebrating 40 years of excellence in 2024, this company partners with leading pharmaceutical and biotech firms, offering advanced pens, autoinjectors, and pump systems.
Key Responsibilities
As a Digital Health Advisor, you will:
- Deliver outstanding customer service via phone, email, and chat regarding insulin pumps and related accessories.
- Share in-depth knowledge of products and services to ensure customer satisfaction.
- Assist users with connecting insulin pumps to smartphone applications and provide troubleshooting support.
- Address customer inquiries with empathy, focusing on medically critical situations.
- Guide customers in managing and optimizing their use of insulin pumps for a seamless experience.
- Maintain accurate records of customer interactions using SAP CRM.
- Work closely with 2nd Level Support and other teams to resolve escalated issues promptly.
- Handle complaints, process returns, and uphold high customer satisfaction in line with company policies.
- Proactively reach out to customers to gather feedback and improve their overall experience.
What Were Looking For
We're seeking candidates with a blend of technical expertise and a customer-first attitude. You are an ideal fit if you have:
- Native-level proficiency in Italian (both written and spoken).
- Previous experience in customer service or call center environments.
- Strong stress management skills to handle sensitive medical scenarios with professionalism.
- Familiarity with CRM tools (e.g., SAP) and proficiency in MS Office tools like Word, Excel, and Outlook.
- A friendly, empathetic communication style and a knack for building rapport.
- A proactive, team-oriented mindset and a problem-solving approach.
Compensation & Benefits
Training Program
- Compensation: 92.80 EUR/week for 20 working days, 8 hours/day.
- Comprehensive training delivered in English.
Salary & Perks
- Base salary: 1,050 EUR/month, inclusive of:
- Room allowance for shared accommodation.
- Christmas and Holiday bonuses.
- Food allowance.
- Private health insurance to ensure your well-being.
- Meal card for convenient dining.
Work Schedule & Location
- Hours: 40 hours/week, Monday to Sunday, between 07:00 and 22:00.
- Location: Lisbon, Portugal.
Relocation Support
Well make your move to Portugal effortless:
- Airport pick-up and support with registration processes.
- Reimbursement for initial flight expenses.
- Annual round-trip flight to your home country (for EU residents).
- Complimentary Portuguese lessons, cooking classes, sports activities, and more.
- Company-arranged accommodation for your first 14 months, fully furnished with all expenses covered.
Why Join Us?
- Become part of a top-tier organization positively impacting patients' lives.
- Thrive in a supportive culture that fosters growth and professional development.
- Experience Lisbon's dynamic lifestyle through our extensive relocation package.
- Work in a modern, innovative environment backed by 40 years of excellence.
Hiring Process
- Application review.
- Online language assessments.
- Interview with the client.
Contract Details
- Initial 1-month trial period.
- Temporary contract with options for renewal or permanency.
Deadline: April 2, 2025
Grab this opportunity to make a difference in diabetes care while enjoying a rewarding career in sunny Lisbon. Apply now and start your journey today!