Fintech Helpdesk Agent (German speaker)

About the Client:

We are the leading mobile point-of-sale (mPOS) company in Europe, revolutionizing payment solutions for small businesses. Over the past 5 years, we've expanded across 31 countries, empowering merchants with a seamless card payment experience using our innovative smartphone-based device. With transparency in pricing and a commitment to customer satisfaction, we continue to redefine the industry.

Role Overview:

Position: Customer Service Advisor
Location: Porto
Languages: German (Native) + English (B2)

Key Responsibilities:

• Provide exceptional customer support to German-speaking merchants via phone, email, chat, and social media platforms.

• Address inquiries and troubleshoot issues related to our products and services, ensuring prompt resolution.

• Collaborate closely with cross-functional teams such as Sales and Marketing to enhance customer experience and optimize service delivery.

• Contribute to the continuous improvement of customer support processes to maximize merchant satisfaction.

Candidate Profile:

• Previous experience in a Contact Centre or Customer Service role is preferred.

• Proficiency in using technology (smartphones, tablets, computers) with ease.

• Fluent in German (native level) and comfortable communicating in English (B2 level).

• Excellent interpersonal skills with a patient and customer-centric approach.

• Strong problem-solving skills with a proactive and persistent attitude.

• Organized, capable of maintaining composure in high-pressure situations.

Training and Benefits:

• Training: 30-day program, Monday to Friday, 08:00 - 17:00.

• Training Salary: Approximately 660 EUR net (subject to conditions).

• Salary 22 978 EUR gross annually, including:

  • Base Salary: 1271 EUR /month x 14 (gross), 17 794 EUR/year

  • Language adder (gross): 100 EUR/month x 12, 1200 EUR/year

  • Skill adder (gross): 100 EUR /month x 12, 1200 EUR/year

  • Attendance bonus (gross): 100 EUR /month x 12, 1200 EUR/year

  • Meal allowance: 6 EUR /per working day (paid in meal card), 1 584 EUR/year

• Performance Bonus: Up to 120 EUR /month x 12 (gross)

• Health Insurance: Provided after contract signing.

Work Schedule: Monday to Sunday, 08:00 - 19:00 (with possible extension to 21:00).

• Days Off: Rotating basis, ensuring work-life balance.

• Workload: Full-time, 40 hours per week.

Join us in reshaping the future of mobile payments across Europe. If you are passionate about technology, customer service excellence, and thrive in a dynamic environment, apply now to become part of our energetic team!

Joining deadline: 10/Jan/25

Relocation within and from outside Portugal is provided.