Web Clients Support in French

Location: Lisbon, Portugal
Language Requirements: Native or C1 French & B2 English
Training Start Dates: January 8, 2025 & January 29, 2025

Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, multicultural environment? Join us in Lisbon as a Customer Service Specialist for a Website Solutions project!

What You'll Do:

• Provide exceptional support to customers via various channels, ensuring a seamless and positive experience.
• Troubleshoot technical issues related to website solutions and deliver effective solutions.
• Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction.
• Collaborate with internal teams to escalate and resolve complex cases efficiently.

What We're Looking For:

• Experience: At least 6 months in customer service, tech support, or a similar role (mandatory).
• Languages: Fluency in French (C1) and English (B2).
• A proactive problem-solver with excellent communication and interpersonal skills.
• Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.

What We Offer:

Competitive Compensation

• Base Salary: 890 EUR gross/month (14 months), 12 460 EUR gross/year
• Performance Bonus: Up to 90 EUR /month (12 months), 1 080 EUR gross/year
• Meal Allowance: 7.23 EUR /day (net), 1908,72 EUR gross/year
• Transport Allowance: 20 EUR /month, 240 EUR gross/year

14 608,72 EUR gross/year plus a performance bonus 1 080 EUR gross/year

Benefits

• Health insurance from Day 1 (free after 6 months of employment).
• Opportunity to grow within a leading global organization.

️ Relocation Support (if applicable)

• Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.
• Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip, all utilities included).

Career Development

• Comprehensive training program to set you up for success.
• Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.

Selection Process:

1. Application Submission
2. Profile Validation
3. Initial Phone Call
4. Online Assessment
5. First Interview
6. Client Interview (if applicable)
7. Job Offer
8. Welcome to the Team!

Why Join Us in Lisbon?

Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.

Apply now to kickstart your career in 2025!