About the job Customer Operations Specialist (relocation Lisbon)
Location: Lisbon, City Center
Application Deadline: Feb 24th
Be part of a thriving, innovative company leading the way in direct insurance sales. With over 3 million customers and a dedicated team of 2,000+ employees, our client is transforming the industry by offering cutting-edge solutions tailored to individual needs. As a Customer Operations Specialist, you'll play a vital role in delivering exceptional service while supporting the Spanish market.
Your Responsibilities: What You'll Do
As a key member of the Customer Operations Team, you will:
- Handle customer inquiries with professionalism and care via phone and email.
- Process claims accurately and efficiently to meet customer expectations.
- Identify cross-selling opportunities to enhance customer experience and drive business growth.
- Maintain high standards of service and build lasting customer relationships.
What You Bring
We are looking for individuals with the following skills and qualifications:
- Experience: Preferably 6+ months in customer support or sales.
- Communication Skills: Proficient in managing voice and email communication channels.
- Technical Knowledge: Familiarity with PDEADS (preferred but not required).
- Languages: Fluency in Spanish and English (training provided in English).
What's in It for You?
We believe in rewarding talent and providing a supportive work environment:
Compensation & Benefits
- Training Allowance: 92.80 EUR per week during the 12-day training program (8 hours/day).
- Salary Options:
- 1,240.66 EUR /month: Includes base salary, holiday and Christmas bonuses, and food allowance.
- 1,040.66 EUR /month: Includes base salary, holiday and Christmas bonuses, food allowance, and room allowance.
- Additional Benefits:
- Private health insurance.
- Meal card and holiday bonuses.
Relocation Assistance
- Support Upon Arrival: Airport pick-up and help with administrative registration in Portugal.
- Travel Support: Initial flight reimbursement and an annual round-trip flight to your home country (for EU residents).
- Housing:
- Fully furnished, company-arranged apartments with utilities included (water, electricity, gas, internet, and cable TV).
- Conveniently located 20-60 minutes from the workplace.
- Essentials provided: bed sheets, pillows, and towels.
- Cultural Integration: Free Portuguese lessons, sports activities, cooking classes, and more!
Work Schedule
- Hours: 40 hours per week (8 hours/day with a 1-hour lunch break).
- Days: Monday to Friday, with shifts between 7:30 AM and 5:00 PM (rotational).
- Time Off: Two days off per week, determined by the shift manager. Shifts are communicated 4 weeks in advance.
Hiring Process: What to Expect
- Application Review: Well carefully review your submission.
- Language Assessment: Online tests to gauge your language skills.
- Interview: Showcase your abilities and fit for the role.
Contract Information
- Trial Period: 1 month.
- Contract Type: Temporary, with the potential for renewal or permanency.
Are you ready to grow your career with a company that prioritizes innovation, quality, and its people? Apply today and join us in beautiful Lisbon to make an impact!
Submit Your Application Now!