Customer Support Specialist (French required)

Embark on an Exciting Career in Sunny Lisbon!
Are you passionate about helping others and solving problems? Do you thrive in a fast-paced, dynamic environment where you can make a real difference? If so, we're looking for you!

We're seeking a motivated and customer-focused Customer Support Specialist to join our team in Lisbon, Portugal. In this role, you'll be the front line of support for users of our cutting-edge GPS navigation tool and streaming platform. You'll have the opportunity to work on exciting projects and make a real impact on the user experience.

What You'll Do:

• Provide exceptional customer support via phone, email, and chat
• Troubleshoot and resolve customer queries and issues
• Identify and document bugs and other technical problems
• Stay up-to-date on client policies and guidelines
• Analyze data and trends to improve the customer experience

What You'll Need:

• 12+ months of customer support experience in a contact center environment (preferred)
• Knowledge of BPO KPIs, including C-SAT, NPS, and SLAs
• Excellent communication and problem-solving skills
• Fluency in French and English
• Ability to work a flexible schedule, including weekends and holidays

What We Offer:

• Competitive Salary: Starting from 14,000 EUR per year + 2,100 EUR language bonus
• Relocation Support: 2,000 EUR relocation bonus + assistance with housing and bureaucratic processes (for candidates moving from outside of Continental Portugal)
• Comprehensive Benefits: Meal allowance, transportation bonus, yearly target bonus, health insurance, life insurance, and family plan
• Career Development: Ongoing training and development opportunities
• Vibrant Work Environment: Work in a modern office in the heart of Lisbon with a diverse and talented team

Additional Perks:

• Work on exciting projects that are changing the way people navigate and consume media
• Enjoy a fantastic quality of life in one of Europe's most beautiful and vibrant cities
• Be part of a company that values its employees and invests in their success

Recruitment Process:

• Initial Screening
• Written Language Assessment (WLA)
• Operational Round
• Oral Language Assessment (OLA)
• HR Interview

Documents Accepted

- EU ID
- Residence card
- Certificate of Protection (issued later than March/2022)

Start date: 17/Feb/25

Grab this This Amazing Opportunity!