Customer Care Assistant - German B2 - mostly email support

Exciting Growth Opportunity!

We are continuing to expand, committed to utilizing cutting-edge technology to enhance the experience for our millions of entertainment-seeking customers.

Your Daily Responsibilities: As a representative of our brand, your main responsibilities will include delivering exceptional customer service via inbound calls, live chat, email, and social media platforms.

Key Communication Role: Our Customer Care department serves as the primary point of contact for customer interactions. As a Customer Support Assistant, you'll be crucial in managing communications and promptly resolving inquiries and issues.

Join Our Dynamic Team: Our Customer Care team stands at the forefront of our service excellence. If you're eager to join our unified #oneteam, here is what the role entails:

Customer Service Focus: 90-95% email & chat support, 5-10% inbound phone calls

Key Requirements:

• Proficiency in spoken and written German
• Strong command of English, both spoken and written
• Exceptional communication skills
• Interest in sports
• Prior experience in a customer service environment is advantageous but not mandatory
• Proficiency in MS Office applications with good typing and computer skills
• Organizational, decision-making, and analytical abilities
• Team-oriented mindset with a positive attitude
• High school diploma or equivalent

What We Offer:

• Full-time position with flexible shifts from 10 AM to 2 AM, Monday to Sunday
• Salary of 3100 BGN gross monthly
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
  Additional perks include taxi vouchers for late shifts and extra pay per hour after 10 PM
• Training: Comprehensive 2-week training + 2-week nesting period
• Convenient office location near bus and metro stations
• Extensive initial training and onboarding provided (fully covered)
• Ongoing training and upskilling opportunities through our University
• Career development programs and professional growth initiatives
• Health and wellness initiatives
• Relocation support: Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice)

Additional Benefits:

• Health and Life Insurance
• Multisport card
• Transport allowance
• Bonus for significant life events
• Additional paid leave for educational pursuits
• Corporate discounts and company events

Location: Sofia

Joining deadline:17/Feb/25

Join Our Global Team: We are a global technology and services leader supporting renowned brands across 70+ countries. Recognized consistently with awards like "Employer Brand Leader of the Year" and "Best Employer - Outsourcing."