Customer Success Account Manager (German)

Location: Athens, Greece
Schedule: Monday to Friday, 9:00 AM to 7:00 PM
(3 shifts available: 9:00 AM to 5:00 PM / 10:00 AM to 6:00 PM / 11:00 AM to 7:00 PM)
Working Model: Hybrid (requires minimum 1 year of B2B sales experience, Cold Calling, and Upselling)

Base Gross Salary: 1760 EUR x 14 (Annual salary: 24,640 EUR)
Performance Bonus: Up to 20%, paid quarterly

Benefits:

• Comprehensive health insurance
• 25 days of annual leave
• 50 EUR meal voucher per month

Contract: Permanent

Training:

• Fully-paid training for 3 weeks

Relocation Package:

• 3 weeks accommodation in a hotel near the office
• Up to 300 EUR support for relocation from abroad (first payment)
• Legal support with hiring documents

Growth & Development:

• Career advancement opportunities within a thriving tech company

Work Environment:

• Collaborative and supportive team environment
• Modern office facilities in Athens

Role Responsibilities:

1. Customer Success Management:
   • Build and maintain strong, long-lasting customer relationships
   • Ensure timely and successful delivery of our solutions according to customer needs and objectives
   • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
2. Sales and Upselling:
   • Identify opportunities for upselling and cross-selling our products and services
   • Execute strategic sales plans to achieve or exceed sales targets and expand customer base
   • Conduct cold calls to potential customers to create new opportunities
3. Problem Solving and Solution Implementation:
   • Handle customer concerns and provide appropriate solutions
   • Collaborate with internal teams to ensure customer satisfaction and resolution of any issues
4. Reporting and Analysis:
   • Prepare reports on account status, sales targets, and activities
   • Utilize CRM systems to track and manage customer interactions and data effectively

Requirements:

• Proven work experience as a Sales Representative or similar role
• Minimum 1 year of experience in B2B sales, with a track record of achieving sales quotas
• Experience in cold calling and upselling techniques
• Excellent communication and negotiation skills
• Fluent in German and English (both written and verbal)
• Strong organizational skills with the ability to manage multiple tasks
• Degree in Business Administration, Marketing, or relevant field is a plus

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this position. We look forward to reviewing your application!