Operations Customer Expert (Dutch)

Are you passionate about delivering exceptional customer service while contributing to innovations in diabetes care? Join us as an Operations Customer Expert (Dutch) and become part of a global leader in injection and infusion systems for self-medication. Celebrating 40 years of excellence in 2024, this company is a trusted partner to top pharmaceutical and biotech firms, providing state-of-the-art pens, autoinjectors, and pump systems.

Key Responsibilities

As an Operations Customer Expert, you will:

• Provide top-tier telephone, email, and chat support for customers regarding insulin pumps and accessories.
• Offer detailed information about our products and services to ensure customer satisfaction.
• Assist customers in connecting insulin pumps to smartphone apps, troubleshooting issues when needed.
• Resolve inquiries with empathy and customer-centric solutions, prioritizing medical emergency support.
• Help customers effectively manage and utilize insulin pumps, ensuring their seamless experience.
• Document customer interactions in the SAP CRM system, ensuring accurate and thorough records.
• Collaborate with 2nd Level Support and other departments to resolve escalated issues efficiently.
• Manage complaints, handle returns, and maintain customer satisfaction according to company policies.
• Proactively contact customers to gather feedback and enhance their experience.

What Were Looking For

We value candidates who combine technical know-how with a strong customer-focused mindset. Youll thrive in this role if you have:

• Native-level Dutch proficiency (spoken and written).
• Previous experience in a call center or customer service environment.
• Stress-resistance skills to handle sensitive medical situations with professionalism.
• Familiarity with CRM systems (e.g., SAP) and office tools like MS Word, Excel, and Outlook.
• A natural ability to build rapport through friendly, empathetic, and solution-oriented communication.
• A team player mindset and a proactive approach to solving challenges.

Compensation & Benefits

Training Program:

• 92.80 EUR/week, 20 working days, 8 hours per day (total: 854.40 EUR).
• Comprehensive training delivered in English.

Salary & Benefits:

• Base salary of 1,409 EUR/month, inclusive of Christmas and Holiday bonuses and a food allowance.
• Private health insurance to ensure your well-being.
• Meal card for convenient dining options.

Work Schedule & Location

• Hours: 40 hours/week, Monday to Friday, rotational shifts from 08:30 to 23:00.
• Location: Lisbon, Portugal.

Relocation Support

We make your move to Portugal seamless:

• Airport pick-up and administrative support for registration.
• Reimbursement of initial flight expenses.
• Annual two-way flight ticket to your home country (EU residents).
• Free Portuguese lessons, cooking classes, sports activities, and more.
• Company-rented accommodation for your first 14 months, including fully furnished apartments with all expenses covered.

Why Join Us?

• Be part of a world-class organization that makes a real impact on patients lives.
• Enjoy a supportive work culture with opportunities for professional growth.
• Experience Lisbon's vibrant lifestyle with our extensive relocation package.
• Work in a state-of-the-art environment, backed by 40 years of innovation.

Hiring Process

• Step 1: Application review.
• Step 2: Online language tests.
• Step 3: Client interview.

Contract Details:

• 1-month trial period applies.
• Temporary contract with the potential for renewal or permanency.

Apply Now!

Deadline: April 2, 2025

Join us in transforming diabetes care and customer service excellence. Apply today to embark on an exciting career journey in sunny Lisbon!