Travel Advisor (Croatian & English), Athens

About Us:

Join one of the world's leading travel portals and become part of a global team dedicated to creating unforgettable travel experiences. As a Bilingual Travel Advisor, you'll support Croatian-speaking customers, ensuring their journey starts with an exceptional booking experience.

Key Responsibilities:

• Customer Support Excellence: Handle inbound inquiries via phone, assisting Croatian-speaking clients with booking accommodations and resolving any travel-related issues.
• Problem Solving: Troubleshoot issues on our platform to ensure seamless functionality and a superior user experience.
• Relationship Building: Foster positive client relationships by delivering personalized service and exceeding customer expectations.
• Record Maintenance: Accurately document customer interactions to improve service delivery.
• Collaboration: Work closely with cross-functional teams to enhance the overall customer journey.

What We Offer:

• Compensation Package:
  • Base Salary: 1,200 EUR gross monthly (14th-month pay).
  • Performance Bonus: Up to 8% monthly.
  • Meal Voucher: 50 EUR per month.
• Benefits:
  • Private health and life insurance.
  • 25 days of annual leave.
  • Career advancement opportunities in a thriving global tech company.
  • Equipment provided for remote work.

Requirements:

• Language Skills: Native or fluent in Croatian with excellent English proficiency (C1 level).
• Educational Background: High school diploma required; a university degree is a plus.
• Customer-Centric Approach: Passionate about delivering top-notch service and resolving issues efficiently.
• Tech Savvy: Comfortable troubleshooting digital platforms.
• Adaptability: Ability to thrive in a fast-paced environment and work both independently and as part of a team.

Training and Onboarding:

• Duration: 3 weeks
• Comprehensive training to equip you with the skills and knowledge needed for success.

Schedule:

• Mon-Sun 08:00-17:00
• 40 hours per week (8 hours per day, 5 days per week).
• Shifts are scheduled in advance to allow flexibility and work-life balance.

Location: Athens

Hiring Process:

1. Application Review.
2. Online Language Test (to be completed before the HR interview).
3. HR Interview.

Why Join Us?

• Be part of an innovative company that values your growth and contribution.
• Work in a diverse and inclusive environment where collaboration and creativity thrive.
• Enjoy the flexibility and benefits of remote work while making a global impact.

Ready to embark on an exciting journey? Apply today and help us redefine the travel experience for millions of customers!

Starting date: 14/Feb/25