Portuguese Customer Support Agent – Global Travel & Lifestyle

We are looking for a Portuguese speakers to join our client as Customer Support Agents in an international customer service team supporting a major global e-commerce platform in the travel and lifestyle sector. You will play a key role in ensuring a smooth and positive customer experience.

Key Responsibilities:

• Provide customer support in Portuguese via phone, email, and chat
• Assist with order management, deliveries, returns, and general inquiries
• Ensure timely and effective resolution of customer issues
• Record all interactions accurately in internal systems
• Deliver high-quality service in line with company standards

Requirements:

• Fluency in Portuguese (mandatory)
• Good communication skills in English (B2, written and spoken)
• High school diploma or higher
• Strong attention to detail and customer focus
• Previous customer service experience is an advantage
• Ability to work in a rotating shift schedule
• Residence in Lisbon or its vicinity and ability to work onsite 
• EU ID or a valid residence permit for Portugal

Offer:

• Base salary (14 times)
• Performance bonus paid monthly
• Monthly language allowance
• Meal allowance: €7 net per working day, net, via meal card (approx. € 154/month)
• Rotational shift schedule aligned with international operations