Operations Customer Expert — Polish Market (Porto, onsite)

Location: Porto Area, Portugal | Full-time | Rotational Shifts (24/7)

Ready to take your career international?

Join a dynamic operations team supporting the Polish market and work in a fast-paced, multicultural environment where your communication skills truly make an impact.

If you're passionate about helping customers, solving problems, and building a career in an international setting — this opportunity is for you.

Duties: 

• Be the voice of support for customers and partners via phone and email (Polish & English).

• Assist drivers and transport/logistics companies with questions about services, accounts, and road usage.

• Resolve inquiries efficiently while ensuring a smooth customer experience.

• Support revenue and account processes, including professional communication on outstanding balances.

• Identify opportunities to promote services when relevant.

• Contribute to team performance and service excellence.

Start Strong with Paid Training

Kick off your journey with a comprehensive 15-day onboarding program that includes:

• Systems and tools training

• Product & service knowledge

• Customer communication best practices

• Hands-on learning with real scenarios

Successfully completing training leads to 1-year employment contract activation (extendable and becomes a permanent one after 2 years of continuous employment).

Schedule

• 40 hours/week (8h shifts + lunch break)

• Rotational schedule including nights, weekends, and holidays

What Were Looking For

• Fluent Polish (C2 and higher) in speaking and writing

• Good English (B2+)

• Customer-first mindset and strong communication skills

• Comfortable in a fast-paced, problem-solving role

• Availability for rotational shifts

• EU citizenship or valid work permit for Portugal