Join a Leading Digital Bank | Lisbon Relocation-English Speakers

Join a fast-paced, forward-thinking digital banking project that's reshaping the financial landscape. As an Operations Customer Expert, you will support English-speaking customers via phone, chat, and email, helping them manage their accounts, resolve issues, and ensure secure and seamless experiences. This is your opportunity to be part of a mission-driven, tech-savvy team that believes banking should be smart, transparent, and human.

• Shifts: Rotational, 24/7 operations (night, weekend, and holiday shifts may apply)

• Schedule: 40 hours/week (8h/day + 1h lunch)

• Contract type: 12-month renewable contract with the possibility of a permanent contract after 2 years

• Holiday entitlement: 22 working days per year, plus Portuguese public holidays (compensated if worked)

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat with a focus on first-contact resolution

• Own and resolve customer issues end-to-end, from general inquiries to complex banking problems

• Investigate and support fraud prevention, disputes, and chargebacks with fairness and precision

• Handle sensitive cases, including identifying and supporting vulnerable customers

• Contribute to team learning by coaching peers and providing constructive feedback

• Stay agile and flexible as priorities shift in a dynamic banking environment

Who Were Looking For

You are a confident communicator with a deep sense of responsibility and empathy. You're ready to go the extra mile to deliver meaningful solutions, even when the answer isn't obvious.

Minimum Requirements

• C1/C2 level of English (spoken and written)

• Minimum 12 months of experience in Customer Service or Banking, Financial Services, or Insurance

• Experience must be based in Ireland (for both Irish and non-Irish citizens)

Desired Attributes

• Strong decision-making and problem-solving skills

• Clear and empathetic communicator with strong writing and verbal skills

• Resilient, organized, and able to manage multiple systems

• A collaborative mindset with a risk-aware, compliance-driven attitude

• Quick to learn new tools (Slack, GSuite, etc.)

Embark on an international career journey in one of Europe's most vibrant cities while working on a project that's redefining the future of banking.

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