Remote from Greece: Czech-Speaking Customer Care Specialist

Cross Border Talents is a leading global recruitment and staffing agency, connecting top talent with top companies across various industries. We are currently seeking a motivated and experienced Czech-speaking Customer Care Specialist to join our international client's dynamic team in Greece. This is a full-time, remote position based in Greece.

Job Description:

As a Czech-speaking Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and candidates. You will be the first point of contact for our Czech-speaking clients and will assist them with any inquiries or issues they may have. You will also provide support to our recruitment team by assisting with administrative tasks and ensuring a smooth and efficient recruitment process.

Key Responsibilities:

- Respond to customer inquiries and provide solutions in a timely and professional manner

- Handle and resolve customer complaints and issues

- Maintain accurate and up-to-date customer records

- Assist with administrative tasks such as scheduling interviews and sending out job offers

- Collaborate with the recruitment team to ensure a seamless recruitment process

- Stay up-to-date with company products, services, and policies

- Provide feedback to improve customer satisfaction and overall customer experience

- Meet and exceed performance targets and goals

Requirements:

- Fluent in Czech and English (both written and spoken)

- Previous experience in customer service or a similar role is a plus

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Ability to work independently and in a team environment

- Proficient in using MS Office and CRM software

- Flexible and able to adapt to changing priorities and tasks

- Strong attention to detail and organizational skills

- Ability to work in a fast-paced and dynamic environment

- EU ID or a valid residence card in Greece with full market access

If you are a customer-focused individual with excellent communication skills and are looking for a remote opportunity in Greece, we want to hear from you! Apply now to join our client's team  as a Czech-Speaking Customer Care Specialist.