Job Openings Bilingual Content Moderator / Customer Care Specialists

About the job Bilingual Content Moderator / Customer Care Specialists

Job Title: Content Moderator / Customer Care Representative - with German/French/Italian/Dutch/Spanish & English
Location: Porto, Portugal
Type: Full-time

About the Role:
Join our multinational client's team in Porto as a Content Moderator or Customer Care Representative-no previous experience is required. You will help maintain safe, engaging online environments and provide excellent support to our users. This role is ideal for detail-oriented professionals who enjoy problem-solving and working in a collaborative, multilingual environment.

Responsibilities:

  • Review, monitor, and manage user-generated content.

  • Respond to customer questions and provide solutions through email, chat, or other channels.

  • Escalate issues when necessary and follow internal processes.

  • Ensure adherence to company policies and quality standards.

  • Work with colleagues to improve content moderation and customer support processes.

Requirements:

  • Fluent in spoken and written German/French/Italian/Dutch/Spanish/Danish & English at B2-C1

  • Excellent written and verbal communication skills

  • Strong attention to detail and analytical thinking

  • Ability to work independently and as part of a team

  • Previous experience in content moderation or customer service is a plus but not required

  • High school completion diploma

  • Valid paperwork allowing employment in Portugal



Package Details

Benefits:

  • Competitive salary and benefits package

  • Extra payment for working night shifts, Sundays and public holidays (if applicable)
  • Welcome bonuses for selected projects

  • Professional training and career growth opportunities

  • Supportive, diverse, and inclusive workplace

  • Relocation and housing assistance available

Perks of Relocating to Porto:

  • Enjoy Portugal's second-largest city with a charming historic center and riverside views.

  • Benefit from a lower cost of living compared to Lisbon while experiencing rich culture, cuisine, and festivals.

  • Access to a growing business and tech scene with networking opportunities.


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