German-Speaking (B2+) Customer Care Specialist - Financial Services

Join a leading international financial services provider and support German-speaking clients with banking and account-related inquiries. This is an excellent opportunity to develop expertise in the finance industry while delivering top-tier customer service.

Start Date: March 27, 2025
Contract Duration: 1 year, extendable
Working Hours: Monday to Sunday, rotating shifts (06:00 AM - 9:00 PM), 2 days off. 40 hours a week, 8 hours a day



Responsibilities:

• Assist customers with online banking, transactions, and account inquiries
• Provide professional and efficient support via phone, email, and chat
• Collaborate with internal teams to resolve complex cases
• Ensure compliance with company policies and financial regulations

Requirements: 

• German proficiency at B2 level (written and spoken) and higher;

• English proficiency at C1 and higher, written and spoken;

• Availability to work full-time onsite in Porto

• Previous customer service experience (preferably in a financial or banking environment) is a plus but not required
• Strong problem-solving skills and ability to handle customer inquiries professionally
• Excellent communication skills ability to explain financial matters clearly and concisely
• Attention to detail and ability to follow strict compliance and security procedures

Accepted Documents:

• EU ID or Residence Card
• Manifestação de Interesse
  
• Job-seeker visa