Remote Customer Advisor for Airbnb-German Market

Our clients mission is to create a world where anyone can belong anywhere. To that end, Airbnb empowers millions of people around the world to use their spaces, passions, and talents to become entrepreneurs. The Community Support team are the hosts to the Airbnb community on a journey to build the world's most loyal travel community through exceptional service.



As a remote Customer Advisor for Airbnb your mission will be:

• To deliver timely, accurate and professional customer service via chat, emails and inbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
• Fully investigate and try to understand the root causes of the questions.
• Provide a detailed closed loop response with updates and education for each workflow. 
• Create high quality interaction with the agents leading to learning and not just answering.  
• Work with site management to identify and properly escalate lack of performance. 
• Provide additional non-ticket bug escalation assistance

Requirements:

• Fluent German with English B2 and higher

• Strong phone contact handling skills and active listening 

• Customer orientation and ability to adapt/respond to different types of characters