Remote German-Speaking Customer Service Representative (from Portugal)

Start Date: November 18, 2024 and December 9, 2024 (remote from Portugal)

Our client is offering a remote customer service role with a prestigious cruise line, providing support in German to their customers. The ideal candidate will have a strong customer service background, with previous experience in contact centers or sales, ideally in tourism or travel-related industries.

Responsibilities:

- Handle inbound customer queries via phone, email, and chat.

- Provide high-quality service, ensuring customer satisfaction.

- Process bookings and sales, assist with troubleshooting and problem resolution.

- Maintain a keen attention to detail, managing multiple tasks efficiently.

Shift Schedule:

- Monday to Friday: 08:00h - 18:00h

- Saturday & Sunday: 08:00h - 17:00h

- Occasionally, availability until 19:00h

- Two rotating days off per week.

Requirements:

- Fluent German (C2 and higher)

- Previous customer service experience (contact center or similar).

- Digital literacy and problem-solving skills.

- Strong verbal and written communication skills in German.

- Multitasking ability and high attention to detail.

- EU member state passport/valid residence permit for Portugal/certificate of temporary protection for refugees (a MUST)