About the job Slovenian & English Travel Advisor in Barcelona
Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You'll play a pivotal role in understanding and addressing the needs of their global customers. Your responsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.
Key Responsibilities:
- Understand and identify customer needs, offering solutions that meet their requirements.
- Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.
- Mediate between customers and accommodation suppliers worldwide.
- Follow set processes to provide accurate information and resolve issues effectively.
Requirements:
- Fluent in Slovenian (C2 level) and advanced English.
- Excellent written and verbal communication skills.
- Proficiency in Office 365, CRM databases, and other internal platforms.
- Strong problem-solving skills with a solution-driven approach.
- Positive and motivated attitude to handle challenging customer issues.
- Ability to adapt to changing priorities and business processes.
- Affinity for accommodation platforms.
- Previous experience in customer service or contact center environments is an advantage.
- Flexibility to work from both the office and home (within 100km of the office).
- EU member state passport or a valid Residence Permit for Spain
Contract & Working Hours:
- 38.5 hours per week (Monday to Sunday).
- Available shift: 15:00-23:00.
- Temporary contract with potential for extension.
If youre ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!
Package Details
Benefits:
- Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, and more!
- Free private health insurance available upon obtaining a permanent contract.
- Work in a multicultural and international environment with modern office spaces, conveniently located near Glories shopping mall (Westfield).
- Enjoy free coffee every day and fresh fruit once a week.
- Be part of a leading industry department with ample opportunities for learning and career growth.
- 3 weeks of initial paid training with ongoing personal coaching.
If youre ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!