French-Speaking Customer Support Agent

 Join our client's dynamic team in Bucharest, a city known for its rich history, beautiful architecture, and vibrant cultural scene. The project you will be working for is airline company that is a global leader in the aviation industry, dedicated to providing exceptional travel experiences and customer service. We pride ourselves on our commitment to safety, innovation, and customer satisfaction.

We are seeking a dedicated and customer-focused French-Speaking Customer Support Agent to join our client's team. In this role, you will be the first point of contact for our French-speaking customers, providing exceptional support and ensuring a seamless travel experience.

Responsibilities:

• Assist French-speaking customers via phone, email, and chat with their travel inquiries and issues.
• Provide accurate information on flight schedules, bookings, and airline policies.
• Resolve customer complaints and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Collaborate with other team members to enhance the customer experience and improve service quality.
• Stay up-to-date with airline policies, procedures, and promotions to provide accurate and relevant information to customers.
• Identify and escalate complex issues to appropriate departments when necessary to ensure quick resolution.

Requirements:

• Native or near-native fluency in French (C1 and higher) and proficiency in English.
• EU ID or Romanian residence card
• Excellent communication and problem-solving skills.
• A positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support or a similar role  of at least 6 months is required

Apply today and become a key player in providing excellent support to our French-speaking customers.