About the job German Customer Service Representative (Ads)
Are you a German speaker (C2 and higher proficiency) looking for a change of scenery in sunny and picturesque Lisbon? Or maybe you're already in Portuguese capital and looking for a new project? If any of these apply, read on-Cross Border Talents is looking for you to join our multinational client's team in Lisbon!
Key details:
Location: Lisbon, Portugal
Start Date: 17 July 2025
Full-time, 40hrs/week, 8 hrs/day
Work Schedule: 24/7 Rotative Shifts
Work Type: On-site
Become part of Ads support operation in Lisbon. As a German-speaking customer service advisor, you will help businesses grow through intelligent advertising solutions.
Key Responsibilities:
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Handle inbound inquiries from advertisers and provide real-time support via phone, chat, and email.
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Assist with campaign creation, optimization, billing, and ad performance.
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Troubleshoot and resolve technical and operational issues.
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Deliver excellent customer service and contribute to overall client satisfaction.
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Maintain accurate documentation of interactions in internal systems.
Requirements:
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C2+ level German
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B2 English
- EU ID, Residence Card, Manifestação de Interesse, or valid visa (subject to verification)
Package Details
Compensation & Benefits:
Welcome Bonus: EUR 3,000 (valid until July 31st, 2025)!
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Competitive Monthly Base Salary paid 14 times
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Performance Bonus paid 12 times
- Extra payment for working night shifts, working on Sundays and on public holidays
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Meal Allowance: EUR 7.63 net per working day, paid in a meal card
️ Relocation Package:
If relocating from outside Portugal:
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Shared housing for 12 months at EUR 280/month (all utilities included; deducted from salary)
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Hotel accommodation for up to 28 days (project-dependent)
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Airfare reimbursement up to EUR 400 (Economy)
If relocating from within Portugal-considered on a case by case basis