Polish Customer Advisor (with Cross Sales)

We are recruiting on behalf of our client located in sunny Greece! Would you like to work in Athens in a hybrid mode for one of the most known sports apparel brands?

As a Polish Customer Advisor with Cross Sales your responsibilities will be:

- Deliver timely, accurate, and professional customer service via phone, email, chat, and back office.

- Ensure excellent service standards and maintain high customer satisfaction.

- Manage incoming calls and emails.

- Identify and assess customers needs to achieve satisfaction.

- Build sustainable relationships of trust through open and interactive communication.

- Provide accurate, valid, and complete information using the right methods/tools.

- Meet personal/customer service team targets and case handling quotas.

- Keep records of customer interactions, process customer accounts, and file documents.

- Follow communication procedures, guidelines, and policies.

Profile - Nice to Have: 

- Strong phone contact handling skills and active listening.

- Customer orientation and ability to adapt/respond to different types of characters.

- Excellent communication skills.

- Ability to multi-task, prioritize, and manage time effectively.

Language Requirements:

- Native Polish

- English B2

Schedule:

- Monday to Friday: 09:00 - 19:00

- Saturday: 10:00 - 18:00

Apply Today!

Join our dynamic team and enjoy a vibrant working environment with numerous perks. If you are passionate about providing excellent customer service and meet the qualifications listed above, we would love to hear from you!