Workforce Optimization Assistant Manager

We are looking for a Workforce Optimization Assistant Manager for our client located in beautiful Mosta, Malta.

Open to: EU Candidates only (no visa support available at this time due to deadline)

Project start date: June 28, 2024



Principal Functions:

- Assess current workforce capabilities and predict future needs

- Develop strategies for optimal workforce deployment and manage budget allocations

- Monitor and analyze workforce performance metrics

- Analyze and improve business processes to enhance efficiency, including leading the budget control module

- Collect and analyze workforce data to support decision-making

Duties and Responsibilities:

- Long-term capacity planning and budgeting

- Headcount planning and Customer Care budget control

- Perform monthly budget review and alignment with operations and finance

- Manage the capacity review process to identify headcount opportunities and gaps

- Manage budgeting forecasts for all client projects, communicate and submit department requirements

- Provide monthly reporting of Actual vs. Budget and handle budgeting reallocations

- Long-term capacity planning aligned with workforce needs to achieve business results

- Initiate optimization projects and workload reduction streams by challenging current processes

- Responsible for initiating monthly working hours for all business lines

- Validate invoices with Finance/Client and communicate with receivables team

- Track operational performance, flag deficiencies, and recommend actions to recover any losses

You will be reporting to Workforce Manager

Skills Required:

- Expertise in applying Lean and Six Sigma methodologies to streamline processes and reduce waste

- Strong change management skills to implement new processes and ensure smooth transitions

Note: We are open to candidates who are willing to relocate to Malta. Support with relocation allowances will be provided.