Technical Support Agent (German Speakers)

Our client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience.

Responsibilities:

• Provide excellent technical support via phone, email, and chat to German-speaking customers.

• Troubleshoot and resolve hardware and software issues related to our products.

• Guide customers through installation, configuration, and usage processes.

• Document customer interactions and solutions accurately.

• Collaborate with cross-functional teams to escalate complex issues when necessary.

• Ensure timely resolution and follow-up to maintain customer satisfaction.

Requirements:

• Fluent in German (both written and spoken) with C1 (written and spoken) proficiency in English

• Strong technical aptitude and problem-solving skills.

• Previous experience in technical support or customer service preferred.

• Familiarity with operating systems (Windows, macOS) and common software applications.

• Excellent communication skills and a customer-centric approach.

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)



If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you!