Norwegian Travel Support Representative

We're currently looking for talented individuals who are fluent in Norwegian to join a dynamic and multicultural team in Bulgaria. This role involves assisting customers with travel bookings and ensuring exceptional service delivery. Whether you're interested in an onsite (Sofia) or remote setup, this position offers flexibility to suit your preferences.

If you're passionate about travel and customer service, this could be the perfect opportunity for you to thrive in a fast-paced environment of our client company.

The project starts on August 1, 2024.

Your responsibilities:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Working hours: Monday to Friday, 10.00 to 19.00

Requirements:

• Native/fluent Norwegian;
• Good level of English, C1;
• Good Problem-Solving skills;
• Strong troubleshooting skills;
• High school diploma or higher.