Remote Travel Customer Advisor - German

Working Hours: 40 hours per week (8 hours per day / 5 days a week)
Shift: Mon-Sun, 08:00 23:00, rotational

As a remote Bilingual Customer Advisor, you will be responsible for assisting customers in both German and English, ensuring the delivery of high-quality service and support. Your key responsibilities will include managing inquiries, troubleshooting issues, and maintaining accurate records, all while adhering to company standards and service level agreements (SLAs).

Your Responsibilities:

• Respond to and record consumer inquiries/questions raised via free phone lines for customers in German and in English.
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database.
• Handle and log client complaints in line with the company's complaints escalation policy.
• Ensure all support calls and emails (where applicable) are answered and resolved within the agreed SLAs and logged appropriately.
• Troubleshoot using open questions, support documents, and system training.
• Offer recommendations for common problems or frequently asked questions.

Requirements:

• High School Diploma or higher.
• Native/Fluent German language skills.
• Good level of English (C1).
• Strong problem-solving skills.
• Excellent troubleshooting abilities.
• At least 6 months of experience in customer service.
• EU member state passport of a valid residence card for Greece