Customer Support Agent (Portuguese) for an Airline Company

On behalf of our multicultural client in Bucharest we are looking for a motivated Customer Support Agent to join their team and deliver exceptional service to their Portuguese-speaking customers. The successful candidate will handle customer inquiries, resolve issues, and ensure a positive travel experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Portuguese.
• Provide comprehensive information on flight schedules, bookings, and travel services.
• Assist customers with booking adjustments, cancellations, and service requests.
• Resolve customer issues quickly and courteously.
• Maintain accurate records of customer interactions and service transactions.
• Collaborate with the team to enhance customer satisfaction and service quality.

Working hours: shift-based, rotational pattern Mon-Fri: 11:00-20:00/14:00-23:00/ 15:00-00:00



Requirements:

• Fluent in Portuguese (both written and spoken) and English B2 (written and spoken)
• Valid residence permit for Romania or a EU member state citizenship
• Excellent communication and interpersonal skills.
• Previous experience in customer support is desirable.
• Strong problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Proficient in using computer systems and various software applications.

What is on Offer:

• Competitive salary and comprehensive benefits package.
• A dynamic and multicultural working environment.
• Professional training and development opportunities.
• A supportive and friendly team atmosphere.