About the job Remote Dutch-Speaking Customer Care Specialist (E-commerce)
Spreek je Nederlands?
Are you passionate about delivering outstanding customer service? Join our international team and support one of the leading e-commerce platforms in the Netherlands!
As a Customer Service Representative, you will assist customers with inquiries related to orders, deliveries, payments, and returns. You will also provide product information and support external sellers, ensuring a seamless shopping experience.
Responsibilities:
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Respond to customer inquiries via phone and email.
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Assist with troubleshooting order-related issues.
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Provide detailed product and service information.
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Escalate complex cases to the appropriate department.
Who We're Looking For:
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Fluent in Dutch (C1 level) and proficient in English (B2 level).
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Excellent communication and problem-solving skills.
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Customer-focused mindset with attention to detail.
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EU nationality or valid work permit for Portugal.
Ready to start your next adventure in Portugal? Apply today!
Package Details
On Offer:
- Fully remote position within Portugal
- Paid Training: A comprehensive 5-day training program.
- Competitive Salary: Includes base salary, meal allowance, and holiday Christmas bonuses.
- Extra payment for working on public holidays and Sundays
- Career Growth: Opportunities for professional development within an international team.
- Health Insurance: Coverage from the first day of employment.
Work Schedule:
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40 hours per week, 8-hour shifts.
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Rotational shifts between Monday and Sunday, from 07:00 to 23:00.