Customer Service Representative - Beauty Advisor (Italian Market)

We are looking for Italian Speakers to join our multinational client as Customer Service Representatives - Beauty Advisors in Porto, Portugal. If you have a passion for beauty and skincare, excellent communication skills, and fluency in Italian and English, this is the perfect opportunity for you.

Start date: April 7, 2025

Location: onsite, at the client's office accessible via metro, train, and bus

Responsibilities:

• Provide customer support via live chat, phone, emails, and web forms.

• Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.

• Offer personalized beauty recommendations and care advice.

• Address customer concerns regarding data privacy (GDPR) and subscription management.

• Process and report health-related customer concerns following internal guidelines.

• Maintain accurate records of customer interactions and feedback.

Requirements:

• Fluent in Italian (C2 level) and proficient in English (B2 level).

• Strong communication and interpersonal skills.

• Passion for beauty and skincare.

• Customer-oriented mindset with problem-solving abilities.

• Ability to work in a dynamic and fast-paced environment.

• Previous experience in customer service or beauty advisory is a plus.

• EU ID or a valid residence card for Portugal

Training Details:

• Duration: 5 days (8 hours per day) conducted in English.

• Comprehensive product training, customer management techniques, and system navigation.

• Training compensation will be provided upon successful completion.

Working Conditions:

• 40 hours per week on a rotational shift schedule.

• Workdays: Monday to Saturday, between 08:00 and 20:00.

• Portuguese public holidays apply, with compensatory leave for working on holidays.

• 12-month renewable contract, with potential for permanent employment after two years.

If you are passionate about beauty and customer service, we invite you to apply and join our dynamic team in Porto!