Italian Customer Service Specialist for Music Streaming Platform

On behalf of our client, we are seeking a dedicated Italian-Speaking Customer Success Representative with at least 1 year of experience in a similar role. You will work for a project related to globally recognizable Swedish music streaming platform. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to provide exceptional customer support.

Key Responsibilities:

- Offer first-level support to advertisers using our ad platform through Voice, Email, and Chat.

- Manage and resolve customer queries promptly, ensuring a positive client experience.

- Utilize critical thinking to create tailored responses and use templates when appropriate.

- Identify potential sales opportunities and either pass them to the sales team or assist directly.

- Share detailed product knowledge with advertisers.

- Log issues and escalate technical queries to internal support teams.

- Handle ad hoc support tasks as needed.

- Set up invoicing for eligible advertisers and process necessary documentation.

- Detect and mitigate fraudulent activity.

- Assist with billing inquiries and process refunds as needed.

Requirements: 

- Excellent written and verbal communication skills in Italian (native level) and English (B2 or higher).

- EU member state passport or a valid Portuguese Residence Permit (a must)

- Experience with Salesforce case management is a plus.

- Strong problem-solving abilities and adaptability.

- Interest in advertising and marketing.

- Ability to work both independently and as part of a team.

Working Hours: 40 hours per week, Monday to Friday, 09:00 am to 6:00 pm, with a rotational shift pattern and a lunch break. Onsite at the client's office in Porto.