BPO Trainer with German

As our new German-Speaking Trainer you will be responsible for planning, facilitating and delivering ongoing process training in an international BPO environment. The overall objective is to ensure our teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands expectations

Your profile:

• Fluent in German is mandatory as well as good command in English
• Strong written and verbal communication skills
• Top Customer and Client handling skills
• Experience in process/soft skills/up-skilling training
• Min. 2-3 years of experience in hands-on training delivery - direct experience in BPO environments is a strong advantage

Key Responsibilities:

• Ensure successful planning and execution of training needs
• Measure program training effectiveness
• Provide associates and supervisors with guidance, mentoring and support focused on performance improvement
• Send reports to the Operations team on the progress/pending status of the training activities including suggests for process or training improvement opportunities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in internal & external calibrations
• Conduct refresher trainings based on TNI
• Manage knowledge check for new hires & production staff 

The overall objective is to ensure the teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the know-how master elevating the knowledge level of BPO staff, helping them be successful in offering customer service up to leading global brands expectations.

The position requires office presence some days of the week and will be conducted in hybrid mode.