French Customer Care for Global Retailer Remote (North of Portugal)

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!

Your Responsibilities:

- Provide exceptional customer service via phone, email, and chat.

- Assist customers with inquiries, orders, and product information.

- Handle complaints and provide effective solutions.

- Maintain accurate records of interactions.

Requirements:

- Fluency in French (C1/C2) and good command of English (B2), both written and spoken

- Previous customer service experience is a plus.

- Ability to work rotational shifts, including weekends.

- Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role.

- Ability to travel to Braga for equipment collection.

- EU member state passport or a valid residence card for Portugal or a job-seeker visa for Portugal

Work Schedule: this role is full-time position, 40 hours a week, 8 hours a day, however, it follows a rotational pattern of shifts, which can be scheduled accordingly to the following hours, depending on a day (there are still 5 working days a week):

- Monday to Friday: 09:00 21:30 (rotational shifts)

- Saturday: 09:00 20:00 (rotational shifts)

- Sunday: 10:00 19:00

- Days Off: 2 rotational days per week

Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!