Customer Support Agent (Italian Speaker)

We are looking for Italian speakers to join our client's multicultural team as a Customer Support Specialist- a leading company in the BPO, committed to delivering exceptional customer experiences. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!

Responsibilities:

• Provide high-quality customer support via phone, email, and chat in Italian.

• Resolve customer inquiries and issues efficiently and professionally.

• Maintain thorough and accurate customer records in our database.

• Collaborate with other departments to solve complex customer problems.

• Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.

• Contribute to team efforts by accomplishing related tasks as needed.

Requirements:

• Native or fluent Italian speaker.

• Proficiency in English (both written and spoken) at B2 level and higher (spoken and written).

• Previous experience in customer support or a related field is a plus (but NOT a must as you will receive a comprehensive on-the-job training to prepare you for the role).

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations calmly and effectively.

• Strong problem-solving skills and attention to detail.

• Basic computer skills and familiarity with CRM systems.

Equal Opportunity Employer: We are an equal opportunity employer and welcome applicants from all backgrounds to apply.