Danish-Speaking Customer Care Agent: Relocation to Lisbon

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

• Respond to customer queries on orders, deliveries, returns, and payments.

• Securely handle sensitive data and follow internal escalation procedures.

• Communicate professionally through email, phone, and chat.

• Collaborate with carriers and internal departments.

Requirements:

• C2-level Danish and fluent English (C1)- written and spoken levels
  

• Excellent attention to detail and communication skills.

• Ability to manage tasks independently and meet deadlines.

• Willingness to work on rotating shifts.

• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal