Croatian-speaking Support Representative

Cross Border Talents is hiring for the role of Croatian-speaking Support Representative to work in Cluj-Napoca, Romania. We're seeking motivated individuals to deliver top-notch customer support for a well-known company project. This role allows you to assist customers, address their concerns, and ensure a positive service experience.

Key Responsibilities:

• Respond to customer inquiries in Croatian via multiple channels.
• Provide accurate product and service information.
• Effectively resolve customer issues and complaints.
• Keep detailed records of interactions and transactions.
• Work with team members to improve overall customer experience.

Requirements: 

• Fluent in Croatian (C1/C2) and proficient in English (B2).
• Residence permit for Romania or EU member state passport
• Prior experience in customer support is a plus.
• Excellent communication and problem-solving skills.
• Basic computer literacy and familiarity with customer service tools.
• Flexibility to work in shifts.