French-Speaking Customer Support Specialist

Join our client's team in Lisbon, a city celebrated for its stunning coastline, rich history, and vibrant culture. Our company is a leader in BPO industry, dedicated to providing exceptional service to our clients worldwide. They pride themselves on our innovative approach and commitment to customer satisfaction.

We are seeking a dedicated and enthusiastic French-Speaking Customer Support Specialist to join our client's team. In this role, you will be the first point of contact for our French-speaking customers, providing excellent support and ensuring a positive experience with our services.

Responsibilities:

• Engage with French-speaking customers via phone, email, and chat to provide top-notch support and assistance.
• Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Collaborate with other team members to enhance the customer experience and improve service quality.
• Stay up-to-date with client's products and services to provide accurate and relevant information to customers.
• Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

• Competitive Salary: Enjoy a competitive salary along with performance-based incentives.

• Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Relocation Assistance: Support to help you settle into your new role and life in Lisbon.
• Vibrant Work Environment: A supportive and dynamic workplace culture that values collaboration and innovation.
• Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you integrate into the local community.

Requirements:

• Native or near-native fluency in French and proficiency in English.
• EU ID or Portuguese Residence card
• Excellent communication and problem-solving skills.
• A positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support or a similar role is a plus, but not required.

Why Lisbon:

Lifestyle: Enjoy the high quality of life in Lisbon with its pleasant climate, beautiful beaches, and vibrant cultural scene.

Cost of Living: Benefit from a relatively low cost of living compared to other major European cities.

Expat Community: Be part of a thriving expat community that makes it easier to settle in and find support.

Apply today and become a key player in providing excellent support to our French-speaking customers. Apply now to embark on an exciting journey in one of Europe's most captivating cities!