French Customer Advisor-Beauty Care Brand

We are hiring French speakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.

Responsibilities:

- Engage with customers through live chat, phone, emails, web forms, and social media platforms.

- Handle consumer requests, providing information and resolving complaints.

- Deliver exceptional solutions and services.

- Offer professional, accurate, and timely product and beauty advice.

Qualifications:

Must Have:

- Excellent communication skills, empathy, and a strong focus on customer satisfaction.

- Customer orientation, problem-solving skills, and the ability to work effectively in a team.

- Native-level proficiency in French and English (B2).

- Proficient IT skills, including the ability to efficiently use tools to report interactions.

- Availability to work in shifts onsite at our client's offices in Porto.

Nice to Have:

- Previous experience in the cosmetics and luxury sectors.

- Knowledge and experience with digital and social media platforms.

- Prior customer service experience.

Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.

Apply today and become a part of a team that excels in beauty and customer service, delivering outstanding experiences to our valued consumers.