Customer Support Agent (German Speakers)

We are hiring on behalf of our client- a rapidly growing tech company dedicated to delivering exceptional customer support services. We are looking for a passionate and skilled Customer Support Agent for German market to join their team and assist German-speaking customers with their inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities:

Answer Inquiries: Respond to customer questions and concerns.

Resolve Issues: Provide effective solutions to customer problems.

Update Information: Keep customer records and documentation up-to-date.

Ensure Satisfaction: Strive to ensure every customer leaves satisfied.

Offer Guidance: Assist customers with navigating our services.

Analyze Issues: Identify patterns and suggest improvements.

Assess Reports: Evaluate customer feedback and issues.

Provide Guidance: Support customers in making informed decisions.

Requirements:

- Fluent in German (C1 level) and English (B2 level)

- Authorized to work in Bulgaria

- Strong phone and verbal communication skills, with active listening abilities

- Experience in the travel, airline, hospitality, or similar industries is a plus

- Experience in a customer experience center is a plus

- Proficient in typing and using computer applications (MS Office)