Italian-Speaking Customer Experience Specialist Small Gadgets Project

Start Date: April 10, 2025

We are looking for Italian speakers to join our international client's team as Customer Service Representatives to provide support for a well-known small appliances brand. In this role, you will handle customer inquiries, assist with troubleshooting, and provide exceptional service. This is a full-time, on-site position in Lisbon.

Key Responsibilities:

- Assist customers with product inquiries, order issues, and technical troubleshooting.

- Respond to customer requests via phone, email, and chat in a professional manner.

- Ensure a high level of customer satisfaction by resolving issues effectively.

- Collaborate with internal teams to escalate complex cases when necessary.

Work Schedule:

- Monday to Saturday: 08:00 AM 06:00 PM (Portuguese time).

- Days off: Sunday + 1 rotational day during the week.

- Includes work on bank holidays (extra payment is applicable)

- On-site position in Lisbon.

Eligibility Requirements:

- Fluency in Italian (C2 and higher) and a good command of English (B2, written and spoken).

- Previous customer service experience is a plus but not mandatory.

- Must have valid documentation to work in Portugal (possession of either one of the following is required):

- EU ID, residence card, or Manifestação de Interesse (Expression of Interest).

- Job-seeker visa

If you meet the requirements and are interested in this opportunity, we encourage you to apply today by sending your CV in English!