Italian-Speaking Customer Delight Specialist

Cross Border Talents is hiring Italian speakers! Join our client's vibrant team in Lisbon, a city renowned for its stunning coastline, rich history, and lively culture. Our company is at the forefront of BPO industry, committed to delivering exceptional service and creating delightful experiences for our customers around the globe.

We are seeking a passionate and dedicated Italian-Speaking Customer Delight Specialist to join our team. In this role, you will be responsible for ensuring our Italian-speaking customers have a seamless and enjoyable experience with our services. You will act as a brand ambassador, addressing customer inquiries and resolving issues with a positive and proactive approach.

Responsibilities:

• Engage with Italian-speaking customers via phone, email, and chat to provide exceptional support and assistance.
• Resolve customer inquiries and issues efficiently and effectively, ensuring high levels of customer satisfaction.
• Collaborate with cross-functional teams to continuously improve the customer experience.
• Maintain up-to-date knowledge of our products and services to offer accurate and relevant information to customers.
• Identify opportunities to exceed customer expectations and deliver delightful experiences.

What We Offer:

Competitive Salary: Enjoy a competitive salary along with performance-based incentives.

Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.

Career Growth: Opportunities for professional development and career advancement within the company.

Relocation Assistance: Support to help you settle into your new role and life in Lisbon.

Vibrant Work Environment: A supportive and dynamic workplace culture that values collaboration and innovation.

Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you integrate into the local community.

Requirements:

• Native or near-native fluency in Italian and proficiency in English.
• EU ID or Portuguese Residence card
• Excellent communication and problem-solving skills.
• A positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support or a similar role is a plus, but not required.

Why Lisbon:

Lifestyle: Enjoy the high quality of life in Lisbon with its pleasant climate, beautiful beaches, and vibrant cultural scene.

Cost of Living: Benefit from a relatively low cost of living compared to other major European cities.

Expat Community: Be part of a thriving expat community that makes it easier to settle in and find support.

Join us and become a key player in creating delightful experiences for our client's Italian-speaking customers. Apply now to embark on an exciting journey in one of Europe's most captivating cities!