French-Speaking Customer Support Advisor

Join our client's team in Braga, a city known for its rich history, stunning architecture, and  charming atmosphere The project you will work for is a leading global home furnishings retailer, committed to providing exceptional service and innovative products to customers worldwide. We pride ourselves on our dedication to quality, sustainability, and creating a better everyday life for our customers.

We are seeking a passionate and customer-focused French-Speaking Customer Support Advisor to join our client's team. In this role, you will be the first point of contact for our French-speaking customers, providing exceptional support and ensuring a positive experience with our products and services.

There are options of working onsite or working from your home in Braga.

Responsibilities:

• Engage with French-speaking customers via phone, email, and chat to provide top-notch support and assistance.
• Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Collaborate with other team members to enhance the customer experience and improve service quality.
• Stay up-to-date with our products and services to provide accurate and relevant information to customers.
• Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.

What We Offer:

• Competitive Salary: Enjoy a competitive salary along with performance-based incentives.
• Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Vibrant Work Environment: A supportive and dynamic workplace culture that values collaboration and innovation.

Requirements:

• Native or near-native fluency in French and proficiency in English.
• An EU ID or Portuguese residence card
• Excellent communication and problem-solving skills.
• A positive and proactive attitude with a passion for delivering outstanding customer experiences.
• Previous experience in customer support or a similar role is a plus, but not required.

Join us and become a key player in providing excellent support to our French-speaking customers. Apply now to embark on an exciting journey in one of Portugal's most charming cities!