About the job English-Speaking Customer Care Associate (Home Solutions)
Cross Border Talents is looking for fluent (C2 and higher) English speakers to join out multinational client's project in beautiful Athens.
Location: Athens, Greece (On-site)
Full-time, 40 hours/week, 8 hours/day
Schedule: Rotational shifts between 2:00 PM and 7:00 AM, Monday to Sunday
Start Date: ASAP
Contract: Permanent, full-time (40 hours/week)
Are you a problem-solver with excellent communication skills in English? Join a leading customer support team representing one of the worlds most recognized home improvement retailers. This is a great opportunity for individuals who are passionate about helping customers and ready to work in a dynamic, multinational environment.
Responsibilities
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Handle incoming customer queries via phone, chat, and email
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Provide accurate product and order information
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Resolve complaints in a professional and timely manner
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Document customer interactions in internal systems
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Maintain a positive, empathetic, and professional attitude toward customers
Requirements
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Fluent English (C2 level) both spoken and written
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EU citizenship or valid Greek residence permit with Full Market Access
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Strong communication and interpersonal skills
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Previous experience in customer service is a plus
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Flexibility to work on a rotating shift schedule, including nights and weekends
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Willingness and availability to work onsite in Athens
Package Details
Compensation & Benefits
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14 monthly salaries of EUR 1,200 gross (12 + Easter + Summer + Christmas)
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EUR 50/month meal voucher
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Private Health & Life Insurance
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Performance bonus (as per internal policy)
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25 days of paid annual leave
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Full-time permanent contract (8-hour shifts, 5 days/week)