Polish-Speaking Customer Service Specialist-Hybrid in Athens

Are you a Polish native speaker in Athens with strong communication skills? Join our dynamic team in the heart of Athens and become part of an exciting international company offering a vibrant work environment and fantastic perks!

This vacancy offers an advantage of working in a hybrid mode: work from the office for the first 6 weeks (training and nesting period), with the possibility of transitioning to a hybrid model based on performance.

Job Responsibilities:

• Handle incoming calls and emails from customers.
• Assess and understand customer needs to ensure satisfaction.
• Build trust and maintain long-term relationships with clients.
• Provide accurate, timely information using the appropriate tools.
• Meet personal and team targets, managing multiple tasks efficiently.
• Keep thorough records of customer interactions and manage customer accounts.
• Follow company guidelines, policies, and communication procedures.

Work Schedule (40 hours/week, full-time): Monday to Friday: 09:00 - 19:00; Saturday: 10:00 - 18:00



Requirements:

• Fluent in Polish, with at least upper-intermediate English (B2) and higher, written and spoken
• Strong phone contact skills and active listening abilities.
• Customer-oriented mindset with the ability to adapt to different personalities.
• Excellent communication skills and the ability to multitask effectively.
• Ability to prioritize and manage time efficiently.
• In possession of a EU member state passport or a valid Residence Permit for Greece

If you're ready to take the next step in your career, apply now and join us in beautiful Athens!